- Will this help with what I have?
- We cannot answer that, and we would be wrong to try. We are not clinicians. What we can tell you is what a visit involves, what the practitioner is likely to ask you, and what it will cost. If you want a view on whether it is appropriate for you, that is a question for your own doctor and for the practitioner on the day.
- Do I need to speak Chinese?
- No. Your companion interprets the whole conversation in both directions, including the parts you would otherwise have to guess at — what a form says, what a receptionist is asking for, what the practitioner just recommended and why.
- What do I need to bring?
- Your passport, which the hospital needs to register you, and a way to pay. We will send you the full list once we have confirmed a time and a hospital, so nothing is a surprise on the morning.
- How much will the hospital charge me?
- Individual items are usually in the ¥80–385 range, and a visit with several of them can come to around ¥1,725. That is the hospital’s money, not ours, and the exact figure depends on what you and the practitioner decide. Your companion will tell you the price of each item before you agree to it.
- How long does it take?
- Plan for roughly two hours per area you have asked about, including registration and waiting. We will give you a realistic window when we write back, and we would rather over-estimate it than have you miss something else in your day.
- Can I change my mind?
- Yes. Sending the form books nothing and charges nothing. Even after we have arranged a time you can tell us to cancel, and you can decline anything at the hospital itself. If plans change, email hello@chinaandyou.me.
- What happens to what I tell you?
- It goes to the person arranging your visit and to the practitioner who needs it, and nowhere else. We keep it only as long as we need it, we never sell it, and you can ask us to delete it whenever you like.
- When will I hear back?
- Within 24 hours, from a person rather than an automated system. If a day passes with nothing, check your spam folder and then email us directly — it means something went wrong on our side.